BRAND PROTECTION AND CUSTOMER EXPERIENCE MEASUREMENT

At PoPIntel Group, what we do best, brings out the best in you.

No stop watches to time your servers

No thermometers to test the temperature of your food

Test, check and inspect luxury components and services as a discerning hotel guest for quarterly assessments.

As preventative control – gain insight and access to how your customer experiences your services.

images

LIMIT HYPOCRISY AND NEGATIVITY FOR BETTER ROI

 

It’s not easy getting guests to fill out a feedback form: We are a PREVENTATIVE control service

GAIN INSIGHT- whether positive or negative – consolidated feedback is highly sort after and crucial in improving your luxury hospitality services.

We are NOT a Mystery-shopper service – We measure customer experience

At PopIntel Group, we strongly believe that your luxury services should already be in place and should rank 10 out of 10 for all your services and standards – our position is to  test these standards out.

As a leading Luxury Hospitality expert and F&B professional, I currently work Michelin-starred restaurants and 5-star hotels in perfecting their luxury services. I personally conduct all visits, so you can put your trust in PopIntel Group.

Honest, insightful and relevant reports are provided – no ranking system, no time checks and no formalized LQA tests. We simply provide feedback to how we perceived and experienced your hotel.

waldorf-astoria-customer-service-good-550-300x200

Specializing in Luxury Hospitality for both hotels and restaurants, we help you maintain excellence in the gourmet and luxury hospitality industry.

Advertisements